María Martre

FREQUENT ASKED QUESTIONS

SHIPPING TIMES:

Processing time: 4-7 days since ordering.

Shipping time:

Spain: 2-4 business days.

Europe: 7-10 business days.

United States and other American countries: 2-5 weeks.

Asia and Oceania: 6-8 weeks.

These deadlines are indicative. Once the package is shipped, it is in the hands of the shipping company. We will reach out to you if your order is experiencing any further delays.

 

WHERE DO WE SHIP?

MARIA MARTRE ships worldwide. 

 

SHIPPING COSTS:

– Spain  (Peninsula and Balearic Islands)

5,50 EUR

– Spain (Canary Islands)

7,00 EUR

– Europe Countries

11,50 EUR

– Other Europe Countries

14,50 EUR

– United States of America

16,00 EUR

-Asia and Oceania and other countries

17,50 EUR

Shipping costs will be shown and the moment of check out.

 

RETURNS AND EXCHANGES

Because we produce everything by hand and to order, returns and exchanges are a huge disruption to our small business. So we can only accept them for reasons of our fault (i.e. wrong size sent, damages etc.) on unworn items. Please, before placing your order, make sure you have read all the information about the product and especially its measurements.

We’re here to help you! Please don’t hesitate to send us a DM on instagram with any doubt you have about our products, we’ll give you a response as soon as possible!

 

OUT OF STOCK ITEMS

If, in exceptional cases, an item is out of stock after the purchase is made, we will contact you immediately to offer you a solution.

 

DEFECTIVE PRODUCTS

Due to our totally manual process, it is especially rare that a product is sent in bad conditions, but in the event that your order arrives defective, contact us immediately and we will find a solution as soon as possible.

 

HOW TO CONTACT US

You can contact us by mail (martremaria@gmail.com) or by instagram DM (@mariamartre). 

 We recommend you Instagram to receive the fastest answer and being able to have a more dynamic conversation.